Política de reembolso

Refund Policy

Last Updated: March 18, 2026

Returns

We accept returns within 30 days of delivery.

To be eligible:

  • Item must be unused and in original condition

  • Must be in original packaging

  • Proof of purchase required


Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used products

  • Final sale items

  • Custom or special orders


Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Processing time may take 5–10 business days


Exchanges

We replace items only if defective or damaged.


Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable


Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 5 days of delivery.


Contact

📧 sales@borealisproclean.com